DANESH - Solutions

DevOps

Quality Software Development

ITIL

Today, the scope of information technology (IT) in various areas is obvious to everyone. Different Organizations and companies with different areas of work trying to make optimal use of IT in order to increase their efficiency, reduce costs and keep pace with today's changing and competitive market. For this purpose ITIL (IT infrastructure library) is the most accepted best practice in service management which consists of service providers best practices has a systematic approach to quality of IT services.

So far three versions of ITIL were published and the latest version ITIL V3 2011 introduces the concept service lifecycle which includes five main phases named service strategy, service design, service transition, service operation and continual service improvement. By implementing ITIL, firms and organizations will benefit from reduction of cost and resolving time and also increase efficiency and profitability.

Goals:

Alignment of organization’s objectives with its Main strategies
Reduction of risks in delivery of IT services by linking between critical organizational activities
increasing the level of customer satisfaction by identifying their key expectations and perceptions from IT services
Optimizing the use of resources (IT, finance, human resources, technology, etc.)
Promoting customer-oriented corporate culture in the organization
Alignment of Suppliers with organizational goals
Increasing productivity of resources due to optimization and standardization of organizational activities
Making IT services Transparent and measurable

Policies:

Supporting user productivity improvement
Supporting IT capabilities in order to measure and improve service delivery and internal performance
Supporting IT costs reduction and justification of the service quality cost
Defining roles and responsibilities for IT services in a detailed, comprehensive way
Increasing return on investment by providing effective management strategy solutions
Providing a comprehensive organizational solution in order to resolve incidents and problems and respond effectively to the requests of customers
Improving the quality of services provided to customers and enhance the reliability of the service
Supporting changes in the business and competitive environment

ISO/IEC 20000

ISO/IEC 20000 standard is the first worldwide standard in the field of IT Service Management which was created in December 2005 by the International Organization for Standardization (ISO). This standard is based on the previous standard BS 15000, its last version was released in 2011. This standard includes five main sections that provides requirements and considerations for implementing service management framework to improve IT operations and achieving certification of ISO/IEC 20000. The five sections mentioned are as follows:

ISO/IEC 20000 -1 service management requirements
ISO/IEC 20000 -2 standard procedures
ISO/IEC 20000-3 scope and standard user's guide.
ISO/IEC 20000-4 the process models
ISO/IEC 20000-5 programs for the implementation of the standard.

The first part which contains the requirements of international standard ISO/IEC 20000 consists of the design, transition, delivery and improvement of services that meet the relevant requirements and create value for customers and also service providers. This standard requires a process approach from services in the design, deployment, implementation, utilization, monitoring, reviewing, maintaining and improving the management system.

Goals:

Customer orientation
Process integration
End to end service management
Continual Service Improvement
Standardization of the organizational service management processes

Policies:

Implementation of IT service management international standard
Creating professional objectives of IT services backup
Integration of people, processes, and technology to support business goals
Creating control index to measure and maintain stability in service
Compatibility with ITIL best practice in order to support continuous improvement

ISMS solution

The growing trend of technology, development of information systems and public access to these systems, result in complexity of ways to deal with the risks in electronic systems. The controls that are used in new information systems, should be designed with full and complete knowledge of the newest technologies.

Information security management system solution is a comprehensive and useful solution for securing information systems in organization. Implementing this project requires evaluating all informational, managerial and operational systems in the organization.

Goals:

Identify and estimate vulnerabilities of organizational capital
Design and implementation of information security management system according to ISO/ IEC27001: 2013
Review, design and implementation of network security policies based on the organization's policies
Review the design and implementation of security in applications
Review, design and implementation of security in common operating systems
Installation of security tools
Design and implementation of security in network devices and servers
Manage and mitigate risk associated with information assets
Institutionalization of information security activities and security audit
Raising awareness about the importance of network security and risks

Policies:

Improve customer satisfaction and trust
Improve compliance with the requirements and security policies
Creating competitive advantages
Comprehensive and continuous improvement of information security
Manage and mitigate the impact of security incidents
More effective legal processes
Reduction in costs
Business Continuity
Security at all levels, including physical security, personnel and communications

IT Master Plan

IT Master plan is a dynamic plan that mobilizes an organization's IT resources such as infrastructure, information systems, human and financial resources in order to support and advance the goals, mission, strategies, policies and programs of the organization. This project designs and recommends the best way for systematic developing of information technology in an organization with a true understanding of corporate needs and different solutions. Use and benefit from an ITMP will allow IT organizations that also use Comprehensive and integrated information systems and enjoy the benefits of them, ensure aligning information technology with goals and at the same time ensure balanced growth of IT infrastructure by developing the structure and guarantee their processes.

Goals:

Coordination and coherence between the mission, business objectives, policies and Information System’s plan
Efficient communication between the various business units and information systems
Effective information management as the key and one of the most valuable assets of the organization
Planning in order to facilitate the flow of information and process improvement
Reduce the cost and time in the life cycle of designing and implementing Information Systems
Efficient and effective allocation of Information systems resources

Policies:

Changing attitudes towards the role of information technology in organizations
Organizing existing systems and defining the system requirements
Determine a purposive action plan for developing new information systems and preparing the required IT infrastructure in the organization
Facilitating interactions inside and outside the organization
Reduce costs associated with lack of communication between systems
Create a long-term strategic plan