Holding ITIL V3 Foundation course for ITSC

ITIL V3 Foundation training course was held for the Information Technology, Telecommunications and Security Center (ITSC) of Presidential Administration office by Danesh Company. During this period, 30 participants including managers, experts, senior experts and IT consultants of IT Service, Communications and Security Presidential Administration center attended.

The purpose of this course is to empower people to recognize and understand the following:

• The key principles of IT Service Management
• The benefits of implementing ITIL in an organization
• Service management processes and services life cycle map
• Key definitions and concepts related to services life cycle
• Activities and associated roles with services lifecycle
• Contact any of the service life cycle components and other components Map
• Factors affecting the performance of services life cycle